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Remote Helpdesk Receives Rave Review

Thursday, 28 June 2018
Our helpdesk team are the heartbeat of our business.

Remote Helpdesk Receives Rave Review

They work tirelessly to help customers with a wide variety of issues from forgotten passwords to more pressing issues such as server malfunctions and accessing lost data.

Based from our head office in Swansea, the helpdesk includes fast response engineers, project engineers and advanced engineers, all of whom play a vital role in supporting customers across the UK with their IT problems.

They can ‘log-in’ to a customer’s computer and fix the problem as if they were there in person, and 97% of issues are solved this way.  For the 3% that require a more hands-on approach with issues such as wiring or replacing hardware, an engineer will visit the site within 4 hours if possible.

This service level is what sets us apart from our competitors and feedback we recently received only served to highlight the value our helpdesk team adds to our overall service:

“Very easy to sit in the office and get the problem sorted remotely. No need to wait days for a technician to come to the office. Ben didn’t take long to identify the problem and resolve it, and I really appreciate the phone call this morning to make sure everything was working.”

If your business could use this type of service, call 0330 124 1009 or email [email protected] and talk to our team today.

 

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