Pisys hires Network Support Engineer Jason Fleming. With 20+ years’ experience, he’ll provide first-line response and remote support, enhance technical support, and improve customer service.
Meet Jason Fleming, Pisys New Network Support Engineer Bringing 20+ Years of Customer-Facing Expertise
Pisys.Net is pleased to announce that Jason Fleming has joined the team as Network Support Engineer. Based near Inverness, Jason will be responsible for providing first-line response to all clients in the north of Scotland, as well as offering remote support to clients across the UK.
With over 20 years of experience in customer-facing roles, Jason brings a wealth of expertise to the role. His background includes providing helpdesk support for the Metropolitan Police and delivering customer service in a retail environment for companies such as Comet and Maplin Electronics.
“I have learned over my time in IT support that effective communication is key,” said Jason. “Tailoring the conversation to the client’s level of technical understanding is crucial. There is no need to use technical jargon when it’s not necessary, and we should avoid oversimplifying things when dealing with clients who have technical expertise. This approach breaks down barriers and enables us to find solutions more efficiently.”
Jason’s approach to problem-solving is straightforward: “I always ask, ‘what do we do when it goes wrong?’ Once I have the answer, I can start to work on finding a resolution or identifying areas that need improvement.”
With Jason on board, Pisys.Net is well positioned to enhance its technical support capabilities and provide even better customer service to its clients.
What is a Network Support Engineer?
A Network Support Engineer is a professional responsible for ensuring the smooth operation of computer networks within an organisation. Jason’s role is to identify and resolve any technical issues related to the network, including hardware and software problems, security concerns, and connectivity issues. He also provides technical support to users, monitors network performance, and maintains network documentation.
Hiring a dedicated Network Support Engineer can provide several benefits to Pisys, including:
Expertise and knowledge: Network Support Engineers have the necessary training and experience to manage complex network environments. Jason can diagnose and troubleshoot issues, ensuring your network is always up and running.
Proactive monitoring and maintenance: monitoring network performance and identifying potential issues before they become major problems. Jason can also perform routine maintenance to ensure the network is running at peak efficiency.
Improved security: implementing and maintaining security measures to protect the network from cyber threats. Jason can ensure that security patches and updates are installed promptly to prevent vulnerabilities.
Reduced downtime: minimise network downtime, which can impact our customers productivity and revenue. Jason can identify and resolve issues, keeping the network up and running.
Better customer service: Pisys can provide excellent customer service by responding quickly to inquiries and resolving issues promptly.
- Strong knowledge of networking principles and protocols (TCP/IP, DNS, DHCP, VPN, etc.)
- Experience in administering, configuring, and troubleshooting network infrastructure devices (switches, routers, firewalls, etc.)
- Ability to diagnose and troubleshoot complex network issues
- Understanding of network security and best practices for securing networks
- Familiarity with network monitoring tools and technologies
- Knowledge of operating systems (Windows, Linux, macOS)
- Familiarity with scripting languages such as Python or Bash
- Excellent communication and interpersonal skills to interact with customers and team members
- Attention to detail and ability to document network configurations and procedures
- Relevant industry certifications, such as Cisco CCNA, CompTIA Network+, or equivalent.