Limit your disruptions with automation
RPA allows issues to be resolved automatically and will raise a ticket with the support team.
This lets us have faster response time on security issues than traditional IT support where someone must manually check the notifications.
This is faster than the traditional method where someone does a scan and manually installs missing patches.
Through monitoring the ticket system, we can get to the root of the cause.
Without the automated ticket raising, it’s likely that different engineers would resolve the varying issues each time, and they may not have seen the pattern until it reached a level which was disruptive to the customer.
At Pisys we limit the disruptions and through automation can optimise your performance.