Fully Managed IT Support for your Business

When you need someone on hand to fix your IT problems, our remote or onsite services will have you up and running in no time.

  • No internet connection
  • Computer has stopped working
  • No server
  • No IT security

At, we can either work alongside your existing resource or become your IT team. If you already have a team in place, we can act as an additional resource, there when you need us – vital if your team are unable to fix these issues. If you don’t have a team, we will be your first point of contact, should something go wrong.

Support IT Services include:


Remote Helpdesk(expand)

If an IT issue is preventing you from completing your work, our helpdesk team will be there
to help.

Key Benefits of a Remote Helpdesk
  • Speak directly with a friendly, experienced Microsoft certified engineer
  • Helpdesk open 7:30am to 5:30pm, Monday to Friday
  • 97% of problems are resolved remotely
How does it work?

IT problems come in all shapes and sizes, from forgetting your password to a production line
server failing, potentially resulting in thousands of pounds of lost revenue. With our remote
helpdesk service, no matter what the problem, will be there to help.

By calling our helpdesk hotline, you can speak directly with an experienced engineer who will
quickly understand your problem and suggest the most efficient method to get you back up and

We solve 97% of all helpdesk enquiries by:

Remote Access – with your permission our engineers can log on to your PC or
laptop and are able to see your screen and control your mouse and keyboard to resolve your
issue. This is a totally safe and quick way to resolve most problems, allowing you to resume work
as soon as possible.

Telephone Diagnostic – Our team will talk you through a
few simple system checks which on many occasions will solve the problem straight away.

If needed we can arrange a site visit whereby one of our engineers will come to your place of
work to fix the problem in person.

To find out more, contact [email protected]
or telephone 0330 124 1009.

On-Site Support(expand)

If we’re unable to resolve your IT issue through our helpdesk, we will provide onsite support.

Key Benefits of On-Site Support
  • Guaranteed onsite support within 4 hours
  • Temporary Replacement Hardware whilst problem is being fixed (when possible)
  • Engineer will liaise with manufacturers on your behalf
How does it work?

Sometime a hands on approach is needed to fix an IT issue. Fortunately, has a team
of friendly, experienced and Microsoft certified engineers on hand to visit your company when
you need us most.

When you call our helpdesk, our team will look to solve the issue remotely, however if this
is not possible, they will schedule an onsite visit at your convenience.

To find out more, contact [email protected]
or telephone 0330 124 1009.

Network Monitoring(expand)

By remotely monitoring your network, we can identify potential problems before they affect
your business.

Key Benefits of a Network Monitoring
  • Keep your computer running fast by monitoring and cleaning disc space
  • Remotely install latest software updates
  • Server alerts – identify potential server issues before they impact your business
How does it work?

Once you are signed up to our network monitoring service, our team will remotely monitor your
systems for potential issues and look to fix them before they become a problem.

To find out more, contact [email protected]
or telephone 0330 124 1009.

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