Steve Bain

Steve Bain : Director

When did you start working for Pisys.net 2004
What's your background? i.e. Qualifications, past experience Originally trained as a photographer, but got into IT by accident. Really enjoy helping people with their IT problems and giving them solutions to make IT easier
What does your role include on a day to day basis? Day to day operations. Research and development
What are your hobbies outside of work? Aviation but especially paragliding! Also own a motorbike and I am a fan of the World Rally Championship
Tell us an interesting fact about yourself? The Queen mother once asked me what the time was!
If you had to describe yourself in 3 words, what would they be? Friendly, Loyal and Passionate
Rachel Powell

Rachel Powell : Sales Manager

When did you start working for Pisys.net
What's your background? i.e. Qualifications, past experience
What does your role include on a day to day basis?
What are your hobbies outside of work?
Tell us an interesting fact about yourself?
If you had to describe yourself in 3 words, what would they be?
Jason Jones

Jason Jones : Help Desk Manager

When did you start working for Pisys.net 2012
What's your background? i.e. Qualifications, past experience Worked for Pisys for just over 2 years then left to go to uni, then came back to Pisys
What does your role include on a day to day basis? Taking over the more difficult of issues, helping the Fast Support Team any way I can
What are your hobbies outside of work? Music - Guitarist, Console Gaming, Professional Wrestling
Tell us an interesting fact about yourself? Earned a cap for Wales playing against Scotland
If you had to describe yourself in 3 words, what would they be? Breaker of Sage, The Unlearnt, Follower of Dragons OR Silly, Easygoing, Food-enthusiast
Ben Burns

Ben Burns : Head of System Engineering

When did you start working for Pisys.net 2009
What's your background? i.e. Qualifications, past experience Working in IT for 18 years for a small to medium business. Providing support and development for just about everything IT
What does your role include on a day to day basis? Advanced support for end users, working on servers and networks, finding and building line of business solutions
What are your hobbies outside of work? Paragiding and Computer Games
Tell us an interesting fact about yourself? I booked and paid for a paragliding course without knowing if I could handle the heights
If you had to describe yourself in 3 words, what would they be? Friendly, Honest, Hungry
Jacob Cossins

Jacob Cossins : Technical Manager

When did you start working for Pisys.net 2018
What's your background? i.e. Qualifications, past experience Level 3 in ICT and system analysis. ICT technician - Providing physical repairs and maintain servers.
What does your role include on a day to day basis? Helping customer with various issues, such as: Password resets, Emailing issues and printer issues.
What are your hobbies outside of work? Electric Guitar and Music. Airsoft. PC Gaming
Tell us an interesting fact about yourself? I have played guitar for 8 years, playing in and out of various bands.
If you had to describe yourself in 3 words, what would they be? Passionate, Driven and Easygoing
Martyn Jones

Martyn Jones : Projects Engineer

When did you start working for Pisys.net 2018
What's your background? i.e. Qualifications, past experience After graduating from the University of Glamorgan (long time ago in a galaxy far far away) worked from a Software Development company in Cardiff using COBOL, Visual Basic and Progress. Eventually moved onto Oracle/ SQL Server Database Administration/ Implementation.
What does your role include on a day to day basis? Manage the Project Team and liaising with clients to schedule projects ensuring that the work is carried out to a high standard.
What are your hobbies outside of work? Taxi for the children, Spending time with the family and watching most sports, especially Swans, Spurs, Welsh Rugby Team. Also from time to time carry out a bit of Geocaching (i.e. use million-pound satellites to find Tupperware Containers hidden anywhere in the world)
Tell us an interesting fact about yourself? Torn my ACL twice!!!!
If you had to describe yourself in 3 words, what would they be? Nag, Joker, Loyal
Harry Atwell

Harry Atwell : Projects Manager

When did you start working for Pisys.net March 2021
What's your background? i.e. Qualifications, past experience 10 years of customer service experience in a variety of working environments. 2 years of experience in the IT field but enjoy soaking in the knowledge from my more experienced colleagues.
What does your role include on a day to day basis? I oversee all on-going projects for our customers, ensuring they are delivered in an efficient and timely manner.
What are your hobbies outside of work? Spending time with my family, cycling, and bingeing gritty crime dramas.
Tell us an interesting fact about yourself? I'm a qualified mechanic, not sure how I ended up here but it's the best job i've had!
If you had to describe yourself in 3 words, what would they be? Easy-going, dependable, and thorough
Ben Homewood

Ben Homewood : Service Delivery Coordinator

When did you start working for Pisys.net May 2018
What's your background? i.e. Qualifications, past experience I attended University in 2016 and achieved my HND in Computer Networks
What does your role include on a day to day basis? My role includes working on new tickets as they come in to help clients with their IT issues
What are your hobbies outside of work? My hobbies outside of work include going out with friends doing various activities and playing my PS4
Tell us an interesting fact about yourself? When attending school, I failed all of my GCSE exams, but after getting my head down, I eventually graduated from University
If you had to describe yourself in 3 words, what would they be? Motivated, Experienced and Knowledgeable
Dan-Florian Nebunu

Dan-Florian Nebunu : Fast Response Engineer

When did you start working for Pisys.net January 2021
What's your background? i.e. Qualifications, past experience 10 years of IT sales then switched sides and did 9 years of IT purchasing, focusing on hardware.
What does your role include on a day to day basis? Building computers, running updates, installing various software
What are your hobbies outside of work? A photographer, newbie guitarist and gamer
Tell us an interesting fact about yourself? I got hit by car, twice.
If you had to describe yourself in 3 words, what would they be? Curious, tech nerd, rockaholic.
Liam Watson

Liam Watson : Fast Response Engineer

When did you start working for Pisys.net 2021
What's your background? i.e. Qualifications, past experience Level 3 Diploma in ICT Professional Competence, Microsoft 365 Certified: Fundamentals, I've worked in the industry since 2019 as an IT Support Technician.
What does your role include on a day to day basis? Assisting customers with any technical difficulties they may be having and putting them at ease, safe in the knowledge that I will diagnose and resolve problems swiftly when possible and that their computer is in safe hands.
What are your hobbies outside of work? Snowboarding, Rollerblading, Rock-Climbing & Gaming
Tell us an interesting fact about yourself? Won 3rd place participating in a regional videogame tournament, then when onto providing commentary for the same video game's world cup hosted in Paris Games Week and assisted in administrating it working alongside ESWC.
If you had to describe yourself in 3 words, what would they be? Adventurous, likeable , diligent
Leia Fee

Leia Fee : Fast Response Engineer

When did you start working for Pisys.net January 2020
What's your background? i.e. Qualifications, past experience After an extended period of time training helpdesk staff I returned to a ‘live’ role with Pisys. Qualification include CompTIA Network+, ITIL Practitioner , Installing Supporting ICT Systems Level 3
What does your role include on a day to day basis? Solving problems which have become more complex or time-consuming and providing support for other engineers, as well as developing the documentation for the systems in order to save time down the line.
What are your hobbies outside of work? I fly a microlight, recently learned to fly aerobatics (NOT in the microlight) and like play excessively complicated board games – the more pieces the better! Something of a sci-fi and comics geek, I construct the occasional bit of cosplay. I also enjoy spending time at the Welsh centre for live music and events.
Tell us an interesting fact about yourself? I’ve had three mid-air engine stoppages with three different engines! (Hoping that now grants lifelong immunity…)
If you had to describe yourself in 3 words, what would they be? Curious Welsh Geek
Jared Johnston

Jared Johnston : Fast Response Engineer

When did you start working for Pisys.net 2021
What's your background? i.e. Qualifications, past experience CompTIA A+ Sec+ Network+ CASP&CCSA, MTA security
What does your role include on a day to day basis? Responding to tickets raised by customers to remedy their IT issues
What are your hobbies outside of work? Motorcycle riding, Downhill mounting biking
Tell us an interesting fact about yourself? My front 4 teeth are made of plastic because I knocked them out hitting a tree in a mountain bike race
If you had to describe yourself in 3 words, what would they be? Dedicated, Curios, and always hungry
Angela Jones

Angela Jones : Fast Response Engineer

When did you start working for Pisys.net July 2021
What's your background? i.e. Qualifications, past experience I am a Microsoft Certified Professional and Desktop Support Technician. I have over 14 years experience of working in a high demand ICT environment.
What does your role include on a day to day basis? My daily duties involve resolving our customers IT issues and requests via telephone and remote software.
What are your hobbies outside of work? Astronomy, bird watching, coastal walking and playing the drums.
Tell us an interesting fact about yourself? In the summer of 1993, I attended Space School at Brunel University where I spent time attending lectures given by world leading scientists and professional astronomers, including Professor Heinz Wolff and Patrick Moore. I also met former Cosmonaut Valentina Tereshkova who was the first Woman in space!
If you had to describe yourself in 3 words, what would they be? Awesome! Awesome! Awesome! As it’s my favourite word😊 Or more seriously… helpful, dedicated and professional.
James Thomas

James Thomas : Apprentice IT Engineer

When did you start working for Pisys.net June 2021
What's your background? i.e. Qualifications, past experience I recently left college with three A levels in electronics, geology and computer science. I also have an AS level in physics. I don’t have any past work experience in IT but I hope to gain a lot here.
What does your role include on a day to day basis? Learning as much as I can while building computers, updating software and helping out where ever I can.
What are your hobbies outside of work? Gaming and reading
Tell us an interesting fact about yourself? I have ADHD
If you had to describe yourself in 3 words, what would they be? Relaxed, composed and easygoing
Cameron Hartwell

Cameron Hartwell : Apprentice IT Engineer

When did you start working for Pisys.net
What's your background? i.e. Qualifications, past experience
What does your role include on a day to day basis?
What are your hobbies outside of work?
Tell us an interesting fact about yourself?
If you had to describe yourself in 3 words, what would they be?
Andrew Kings

Andrew Kings : Managing Director, Pisys.net Highland

When did you start working for Pisys.net 2015
What's your background? i.e. Qualifications, past experience I've worked in management and operational roles in technology focused companies since leaving the military in 1997. I'm a graduate engineer with broad-based technical and business skills. Having gained practical experience over the last 10 years in IT related businesses, I'm excited to now be running Pisys.Net Highland.
What does your role include on a day to day basis? I manage all aspects of the business to try and make sure we are always delivering the best possible service for our clients in the Highlands. It is a very varied role including sales, delivery and business development.
What are your hobbies outside of work? Politics, sport, and family.
Tell us an interesting fact about yourself? I've climbed Kilimanjaro and Mt Kenya.
If you had to describe yourself in 3 words, what would they be? Determined, positive and ethical.
Helen Kings

Helen Kings : Marketing Director, Pisys.net Highland

When did you start working for Pisys.net 2015
What's your background? i.e. Qualifications, past experience Over 20 years in marketing. I have worked across several industries including: IT, publishing, mining and security. I have a degree in German and an Advanced Certificate in Marketing.
What does your role include on a day to day basis? I work with the team to tell the Highlands and the north east about our excellent services. My role covers PR, advertising, social media, direct mail and database management.
What are your hobbies outside of work? Music, running, Scottish dancing, cooking and gardening.
Tell us an interesting fact about yourself? My first piece of music was published when I was 11.
If you had to describe yourself in 3 words, what would they be? Motivated, happy and determined.